Candle Care/FAQs

Here at Wild Gypsea Collective all of our candles are hand made with 100% Natural Soy wax. Soy wax is free of toxins, carcinogens, palm oil and any nasties, which is great for our environment and your home. Please carefully read our candle care instructions before lighting your new candle.

When lighting your candle for the first time please ensure you allow the wax to melt all the way to the edges of the vessel. This will prevent any tunneling in your candle aswell as maximising the longevity. Do not burn for more the 4hours at a time.
Always make sure your candle is placed on a heat resistant surface out of reach of children and animals. Do not leave your lit candle unattended.
Trim your wicks to 5mm before each burn to prevent any smoking or build up of soot on the vessel.

Room Diffusers should not be placed in direct sun light. Reeds should be flipped every 2weeks, please take care in washing your hands well when flipping reeds.

LASTLY we know our candles smell so good they will have you questioning whether they are edible.....they're not so please no tasting!

Q~ Can I pick up my products?
YES! If you live local to Sunshine Coast please send us a message at to arrange pick up. When checking out please use the discount code 'PICKUP'
Q~ When will I receive my products?
Please allow 1-2wks for delivery as all of our products are hand poured in small batches to order.
Q~ What if my package arrives damaged?
In the unlikely event your package arrives damaged please contact us within 24hrs so we can assess the damage. We take great care in packaging your orders securely however once it leaves our studio, your goods are then in the hands of the courier company.
Q~ Can you provide for life events?
Yes we offer several different options to suit your wedding, baby shower, corporate events etc We will work along side you designing & creating a product individual to your requirements. 
Q~ Can you custom make a candle range for my business?
YES! Absolutely, we can can work with you on creating a unique range of home fragrance that reflects your brand and embodies the identity of your business. Please send us through an email to discuss this further.

Contact Katie ~